Net. Cover

Net.Cover® Provides Dedicated And Comprehensive Support For Your Network—Offering The Highest Levels Of Technical Support, Superior Risk Mitigation Measures And Proactive Services To Ensure High-Availability, Business Continuity, And Peace Of Mind.

Net.Cover service plans extend from the access edge to the most mission-critical core components. You’ll receive support in areas ranging from standard enterprise connectivity to IP voice, video, security and data delivery.

Our multi-level technical phone support, priority queuing, and advanced product replacement are also available in this comprehensive support program.

Net.Cover Service Level Agreement

Online ServicesYesYesYes
Knowledge BaseBasicPremiumPremium
Software Updates90 daysYesYes
Hardware SupportRepair & Return, at least 30 business daysRepair & Return
14 days
Replacement – Next
Business Day Shipping
Priority Queue PriorityHigh Priority
Telephone Support 24 x 724 x 7